Do you need help?
Please check out the User Manual, the common issues section below, and/or send me a mail!
Error when inserting an image (Codes:
Some versions of Word and PowerPoint 2016 raise error codes
5007 when users click an emoji while an image option selected (XS – XXL). This leads to error messages with titles Unexpected Error and/or Please Update in the add-in.
Please follow this official guide to update your program to the latest version: Install Office updates
You should be able to insert emoji images as soon as the update is complete.